Contact our team
Support is available to help with questions, account-related issues, technical concerns or general feedback. Our team assists with deposits, withdrawals, verification documents and game queries, and we aim to respond quickly through live chat, email or phone. Use the on-site chat for fast answers, or email for detailed account or payments requests. Attach screenshots or transaction IDs when possible to speed up investigations. We monitor response times and prioritise payment and verification cases to avoid unnecessary delays.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email, average reply within 1 hour) |
| General Enquiries | [email protected] (general requests) |
| Affiliate Enquiries | [email protected] (partner sign-ups and billing) |
| Payments | [email protected] (billing & payouts) |
| Privacy | [email protected] (data requests) |
| Phone | +1 347 528 1963 (voice support) |
| Working Hours | Chat 24/7, Email Mon-Fri 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or any case that requires explanations or document submission. Please include a clear subject line, your account ID or username, and up-to-date contact details so we can process your request without delay. Attach relevant documents in standard formats and expect a reply within our normal response time.
Send us a message
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day. Simple questions are typically resolved quickly via live chat or email, while complex issues - such as verification, payment investigations, or security reviews - may require additional time and take several days depending on their nature. We appreciate your patience and will keep you updated throughout the process.
Feedback
Tell us what you think. Share feedback, suggestions, or ideas to improve the website and games. We read every message carefully and pass your input to the teams that handle design, payments, and support. Your feedback helps us fix issues faster and shape updates that make the site easier and more enjoyable to use. Thank you for helping us improve.